000 00318nam a22001337a 4500
020 _a9789332587687
082 _a658
_bWIR/S
100 _aJochen Wirtz
_aJayanta Chatterjee
_aChristopher Lovelock
245 _aServices Marketing
250 _a8th
260 _aNew Delhi
_bPearson
_c2019
300 _a817
942 _cBK
999 _c19613
_d19613