LUCAS,ROBERT W <br/><br/>
CUSTOMER SERVICE : SKILLS FOR SUCCESS  

 - 5th ed 
 - NEWYORK  McGRAW HILL COMPANIES  2012 
 - 394p. 
<br/><br/><label>ISBN: </label>9780071315920 
<br/><br/><label>Dewey Class. No.: </label>658.812  / LUC/C